We are guided by our deep commitment to enhancing the mana of whānau, ensuring they are safe, resilient and connected.

Our policies reflect our values, Kaimana Korowai; Aroha (care and compassion), Whakawhanaungatanga (relationships and connections), Tikanga (values, procedures), Kaitiakitanga (guardianship, protection), Kotahitanga (unity and support).

These principles shape our approach and ensure accountability in everything we do, from safeguarding and equality to sustainability and governance. Through these policies, we uphold our commitment to supporting whānau and fostering meaningful, positive change in our community.

Key policies

Below is a list of some of our key policies that you are welcome to review and download. All of our policies are reviewed and updated regularly. There are many more policies available upon request. If you would like more information about these, please contact us.

Other important policies, such as; Complaints Policy/Form, Child Protection Policy and Code of Ethics are all currently being reviewed and will be available to download early in 2025.