Referral Forms
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Feedback and concerns

Thank you for your feedback

We value all feedback and complaints as an opportunity to learn, grow, and improve our services. Your input helps us understand what we’re doing well and where we can do better. We are committed to addressing concerns promptly, transparently, and with care, ensuring your voice is heard and respected. We appreciate your reaching out to us.

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Tangata Whaiora (Client) Rights

  • You may submit feedback/a complaint about any of our staff or services verbally or in writing, via the form above.
  • You may also send your feedback/complaint in writing to:
    The Tumu Whakarae Tauiwi/Co-CEO
    Presbyterian Support Upper South Island
    P.O. Box 13-171
    Christchurch 8141
  • Confirmation your feedback/complaint has been received will occur within 2 working days.
  • You may choose to seek legal advice or information from the Human Rights Commission.
  • You may invite support people who can attend first and subsequent interviews.
  • You will receive a copy of complaint procedures at the time the complaint is lodged, along with other parties involved; and
  • You may approach the staff member's governing body (where applicable).
  • Approaches can also be made, in writing, to the Minister of Justice or to the Ombudsman.

Giving feedback or making a complaint will not affect the service you receive in any way.

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