Tax Receipt
When you make a one-off donation, you will be sent a tax receipt within 10 days.
For regular donations, we will send you an annual tax receipt in April, in plenty of time to claim your tax return.
For information about claiming donation tax credits, please visit the IRD website.
Billing Information and Transaction Processing
When you make a one-off donation, or sign up to be a recurring (Change Champion) donor, we require your billing information in-order to process the donation transaction. The Personal Information we collect about you may include, but is not limited to, credit card number details and bank account details to process direct debits.
We utilise Blackbaud Merchant Services, Windcave and Evergiving. All of these software products are secure PCI DSS Level 1 certified. Your Personal Information and payment details are protected using the Secure Sockets Layer (SSL) / Transport Layer Security (TSL) protocol, which encrypts your information when transmitted over the internet. For recurring credit card and debit card donations, your payment details are encrypted and tokenised within our Blackbaud Raisers Edge NXT database via the Blackbaud Vault. Your billing information is stored on this secure payment gateway for as long as necessary to carry out the terms of your subscription.
All donor information and donations made to our organisation are subject to our Privacy Policy.
Donations Refund Policy
Presbyterian Support Upper South Island will refund all donations that are fraudulently made due to unauthorised use of donor’s credit card or bank details. In all other circumstances, refunds of donations will be made on a case-by-case basis and at our sole discretion.
Refund requests must be made in writing as follows, (this includes direct bank requests):
Mail:
Donor & Community Relations Coordinator
Presbyterian Support Upper South Island
PO Box 13171
Christchurch 8141
Email: fundraising@psusi.org.nz
Requests should include the donor’s full name as it appears in our records, Donor ID (if known), full mailing address and phone number, the details of the donation (including the date, amount, the receipt number – if available) and the reasons and circumstances supporting the refund request.
Should the refund be approved, any original receipt(s) issued immediately becomes void and invalid and cannot be used to obtain a tax credit with the Department of Inland Revenue. A new receipt will be issued where applicable. It is the donor’s responsibility to submit only correct receipts to the Department of Inland Revenue.
Information for Regular Gifts/Donations
Credit Card Authority
1. I agree that Presbyterian Support Upper South Island (PSUSI) must give at least 10 days' prior notice of the first direct debit in a series.
2. Changes to the amounts or dates of a series of direct debits require my approval and 30 days' prior notice to me.
3. All notices must be in writing and can be delivered electronically.
4. I can also ask PSUSI to reverse a debit up to 120 days after the debit if:
- I didn't receive proper notice of the amount and date of the direct debit, or
- I received notice but the amount or date of the direct debit is different from the amount of date on the notice.
5. If I dishonour a debit and PSUSI retries it within 10 business days of the original debit, I understand that PSUSI doesn't need to notify me again about that debit.
Direct Debit Authority
If you're setting up a direct debit with Presbyterian Support Upper South Island (PSUSI), you'll need to accept these terms and conditions.
The Initiator (PSUSI)
1.1 Undertakes to give notice of the commencement and amount at least 10 calendar days before the first Direct Debit is drawn (but no more than 2 calendar months). This advance notice must be provided either in writing; or by electronic mail where the Customer has provided prior written consent to the Initiator. The advance notice will include the amount that will be debited and the date that this transaction will occur each month.
1.2 May, upon the relationship which gave rise to this Authority being terminated, give notice to the bank that no further Direct Debits are to be initiated under the Authority. Upon receipt of such notice the Bank may terminate this Authority as to future payments by notice in writing.
The Customer (Donor) may:
2.1 At any time terminate this Authority as to future payments by giving written notice of termination to the bank and to the Initiator.
2.2 Stop payment of any Direct Debit to be initiated under this Authority by the Initiator by giving written notice to the bank prior to the Direct Debit being paid by the Bank.
2.3 Alter the payment amount or payment date, by giving at least 30 days written notice to the Initiator.
2.4 Where a variation to the amount agreed between the Initiator and the Customer from time to time to be Direct Debited has been made without notice being given in terms of Clause 1.1 above, request the Bank to reverse or alter any such Direct Debit initiated by the Initiator by debiting the amount of the reversal or alteration of Direct Debit back to the Customer through the Customer’s Bank PROVIDED such request is made not more than 4 months from the date when the Direct Debit was debited from my/our account.
The Customer (Donor) acknowledges that:
3.1 This authority will remain in full force and effect in respect of all Direct Debits passed to my/our account in good faith notwithstanding my/our death, bankruptcy or other revocation of this instruction until actual notice of such event is received by the Bank.
3.2 In any event this Authority is subject to any arrangement now or hereafter existing between me/us and the Bank in relation to my/our account
3.3 I agree with the Initiator to receive a same day notice for any direct debits specifically requested by me.
3.3 Any dispute as to the correctness or validity of an amount debited to my/our account shall not be the concern of the Bank except in so far as the Direct Debit has not been paid in accordance with this Authority. Any other disputes lie between me/us and the Initiator.
3.4 Where the bank has used reasonable care and skill in acting in accordance with this Authority, the Bank accepts no responsibility or liability in respect of:
3.4.1 the accuracy of information about Direct Debits on Bank statement, and
3.4.2 any variation between notices given by the Initiator and the amounts of Direct Debits
3.5 The bank is not responsible for, or under any liability in respect of the Initiator’s failure to give notice in accordance with Clause 1.1, nor for the non-receipt or late receipt of notice by me/us for any reason whatsoever. In any such situation the dispute lies between me/us and the Initiator.
3.6 Notice given by the Initiator in term so Clause 1.1 to the debtor responsible shall be effective. Any communication necessary because the debtor responsible for payment is a person other than me/us is a matter between me/us and the debtor concerned.
The Bank may:
4.1 In its absolute discretion conclusively determine the order of priority of payment by it of any monies pursuant to this or any other Authority, cheque or draft properly signed by me/us and given to, or drawn on, the Bank.
4.2 At any time terminate this Authority as to future payments by notice in writing to me/us.
4.3 Charge its current fees for this service in force from time to time.
Privacy Statement
5.1 I agree that this information will be retained for the purposes of effecting and collecting donations.
5.2 I have the right to access and request correction of any personal information held about me by PSUSI.
Regular Gift Cancellation Policy
A donor may make changes to, or cancel, a regular donation set up with Presbyterian Support Upper South Island by giving at least 10 working days’ written notice of the change or cancellation (see contact details below).
Mail:
Donor & Community Relations Coordinator
Presbyterian Support Upper South Island
PO Box 13171
Christchurch 8141
Email: fundraising@psusi.org.nz